Originally Posted by dwaynemosley
I have the exact same issue. Will let you know what BMW assist tells me after I call them.
I just called BMW Ass. again and we figured out the problem on my Z4. I noticed that this all started around the time I purchased my M3 early November. They checked my account on the M3 and it had a different email address. Both accounts require matching email address or it will confuse the system. I just tried it and it worked.