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      11-20-2011, 07:11 PM   #49
Slalom
First Lieutenant
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Canada
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Drives: 04 Z4,12 M3, 14 335 GT MSport
Join Date: Nov 2010
Location: Ottawa

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In 12 days I will be picking up my 14th.

Always the same dealer. In addition to fair prices the dealer has been very good. Invitations to jazz concerts, product launch events, a couple of watches, a crystal vase, cross pens and with each delivery a gift basket with champagne, glasses and gourmet foods.

My dealer has treated me as an appreciated customer since my first purchase of an European Delivery 318i.

On the other hand BMW Canada can't even spell my name correctly. Consistently we see that BMW USA far exceeds its Canadian sibling in customer relationship management. It is odd because in general CRM in Canada is very good.
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Sometimes I wonder why I drive BMW's then I drive something else and the doubt disappears.