Today I ran into some personal parting out problems. I gave Richard a call because I knew he was one of the only guys who could provide me an answer. After ringing a couple times, I thought maybe I shouldn't bother him and hung up. He calls me back a couple hours later to see what was up. Then he followed up with an answer for me via email. Just wanted to post this because it shows the type of commitment he has to his customers. I really do appreciate all his efforts.