Glad its sorted, we did believe it was a low powered battery hence our discussion on giving it a good charge before trying again. First we've heard of using an earlier version and something we are certainly looking into immediately. Just happened to catch us on a late night when all our technicians were overseas at the same time which is very rare.
We've been backed up this last week so sorry to those who have been waiting on files but will be catching up with them over the next few days.
Also this is a rare case but everything is recoverable with either the built-in recovery mode or special software.