Originally Posted by bruce.augenstein@comcast.
Of course you should do whatever you think is right, but if it were me, I'd probably still buy cars from them. Just get them serviced elsewhere.
Service is where new car dealers make their money. Not from sales.
Since you've had a multi-year, multi-purchase relationship, why burn that bridge.
Trust me. When it gets back to the GM that they have a loyal sales customer who has given up on their service department, there will be a back-behind-the-barn meeting.
Don't ever ask about it. Just enjoy.
I'd call the sales guy back and tell him you overreacted in regard to your purchase decisions - but not your service decisions.
It did go all the way to the new GM and he agreed with the service manager - then the guy emailed me to that affect instead of calling me - as I had requested several times. I wonder if people really read the whole post ; ) I kid, I kid. Once that happened, I knew I was destined for additional pain if I kept doing business with them. They just don't "get it" if you know what I mean.