Originally Posted by Singletrack
So my friends, I'd like to share with you a little story about horrible customer service...
Of course you should do whatever you think is right, but if it were me, I'd probably still buy cars from them. Just get them serviced elsewhere.
Service is where new car dealers make their money. Not from sales.
Since you've had a multi-year, multi-purchase relationship, why burn that bridge.
Trust me. When it gets back to the GM that they have a loyal sales customer who has given up on their service department, there will be a back-behind-the-barn meeting.
Don't ever ask about it. Just enjoy.
I'd call the sales guy back and tell him you overreacted in regard to your purchase decisions - but not your service decisions.