Originally Posted by Technic
The problem is your baseplate.
I was wondering about that too, but unfortunately I don't have an easy way to test that, and in any case I'd be surprised if it just spontaneously failed this way especially given that every other cradle function works fine. It still charges, plays music, runs BMW Apps, etc. I'll ask the dealer to investigate that possibility I guess -- hope it doesn't involve too much teardown to replace, and if they do end up doing that I sure hope that fixes it.